Sheffield Hallam University
Course Ambassador
Feb - Apr 2025
Campus Outreach & Engagement: Representing the course at open days, events, and campus tours, assisting visitors with their questions.
Information & Guidance: Providing helpful information to students and parents who approach me for guidance.
Sharing Personal Experiences: Sharing my academic journey and experiences to help students make informed decisions.
Collaborating with Staff and Peers: Collaborating with staff and fellow ambassadors to create a welcoming and informative environment.
​Campus Tours and Showcases: Led prospective students and parents on guided tours of the campus, including classrooms, Creative Media Centers, and other facilities, showcasing the learning environment and resources available.
My Experiences
The Gate
Accommodation Assistant
Feb 2024 - Apr 2024
Room Tours & Showings: Guided prospective students and guests through various accommodation options, including rooms, studios, and communal areas.
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Guest Reception: Warmly welcomed visitors, ensuring a positive first impression and addressing any initial queries.
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Event Support: Assisted in open days and accommodation visits, helping to create a smooth and well-organized experience for attendees.
Kiehl's
Retail Salesperson
Mar 2023 - Apr 2023
Product Knowledge: Demonstrating an in-depth understanding of Kiehl's skincare products, including ingredients, benefits, and usage, to assist customers in making informed purchasing decisions.
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Customer Engagement: Proactively engaging with customers, assessing their skincare needs, and offering personalized product recommendations to address specific concerns.
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Sales Generation: Achieving and exceeding sales targets by effectively promoting and upselling Kiehl's products, utilizing knowledge of current promotions and product launches.
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Visual Merchandising: Maintaining visual standards in the store by ensuring that products are well-stocked, properly arranged, and visually appealing to attract customer attention.
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Team Collaboration: Collaborating with team members to achieve store goals, participating in training sessions, and contributing to a positive and cohesive working environment.
Sunkist Growers, Incorporated
Product Promoter
Mar 2023
Event Management: Set up and maintained attractive demonstration areas and booths at customer events.
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Customer Care: Provided customer support by addressing product and service inquiries.
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Product Knowledge Utilization: Used knowledge of company products and services to attract and inform
prospective customers.
Troppers
Concert Crew
Feb 2023
Guest Assistance & Crowd Management: Guided attendees to their seats, maintained order, and ensured smooth crowd movement during entry, intermission, and exit.
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Customer Service & Audience Engagement: Approached audiences proactively, provided assistance, addressed seating inquiries, and handled complaints professionally.
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Safety & Security Compliance: Followed all safety and security procedures to reduce risks and maintain a secure event environment.
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Collaboration & Teamwork: Worked closely with event organizers and fellow crew members to ensure a seamless experience.
Zara
Retail Assistant
Dec 2021
Adaptability: Adapting to fast-paced retail environments, especially during peak shopping hours, and efficiently managing multiple tasks to meet customer needs.
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Stock Management: Ensuring the store's shelves and racks are well-organized, fully stocked and visual appealing. Monitoring inventory levels and restocking merchandise as needed.
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Team Collaboration: Worked in cooperation with management and team members to improve productivity as well as provided assistance to other departments when needed.
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Customer Engagement: Engaging with customers on the sales floor, answering queries, and providing positive and friendly shopping experience.
Tiong Nam Grocery
Cashier
Nov 2018 - Dec 2018
Sales Transaction Management: Operated cash register and accurately processed payments, returns, and exchanges.
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Store Maintenance and Display: Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
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Inventory Management: Helped restock shelves when necessary to maintain an organized display area
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Cash Handling and Reporting: Reconciled daily sales reports at the end of each shift to verify accuracy of transactions.